Refund Policy


You can return any product within 21 days, and you will get your money back.

Our policy lasts 21 days. If 21 days have gone by since you received your shipment, unfortunately we can’t offer you a refund or exchange.

Please Contact – ThePuzzleDen to return your item.


Once your return is received, we will send you an email to notify you that we have received your returned item.

Then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days. 

Late or missing refunds

If you haven’t received a refund yet, first check with your bank or credit card company.

If you’ve done all of this and you still have not received your refund yet, please contact us at 


You will be responsible for paying for your own shipping costs for returning your item.